Customer Reviews


“1-800-BUSYDOG performed in a manner unique to the home trades. Never have I been more satisfied with a home improvement project.”


“The folks at 1-800-BUSYDOG did an excellent job resolving a long-standing issue with water in my basement. From first contact to completion, they were courteous and professional in all aspects of the project. I’d recommend them any day of the week.”


“I was incredibly satisfied with the prompt service, immaculate installation and perfect follow-up from the office. These guys were highly recommended to me, now I am highly recommending them to you.”


“As a longtime customer of 1-800-BUSYDOG, I know that when they do a job, they do it right. They have been there for me in times of crises and have restored my faith in customer service.”


“Out of all the contracting firms I’ve worked with, their team has been the best to date. To top it off, the installation was flawless!”


“The service technicians are always clean, courteous and professional. If I have questions, they are patient and answer in a way that is not overly technical. Year after year, 1-800-BUSYDOG goes out of the way to make sure I’m taken care of.”


“I prefer quality over quantity, and that is exactly what this company offers.”


“Everyone involved was professional from start to finish and did an all-around excellent job. The past few storms have really put the system to the test and it has passed with flying colors.”


“I was blown away by the service we received and would highly recommend them to anyone with basement water problems.”


“Before installing a dehumidification system from 1-800-BUSYDOG, I couldn’t be in the basement for more than thirty minutes without having an asthma attack. Now I’m actually thinking about moving my office down there!”


“The job was done quickly and efficiently, and didn’t break the bank. Because of them, I have a whole new level of DRY living space!”


“I’d seen 1-800-BUSYDOG trucks on the road, and heard them on the radio for many years. When my basement flooded in the Fall, I decided to take a chance and give them a call. Fortunately, they understood the urgency of my situation and sent a technician within a couple of hours to assess the damage. He scheduled the job for the following morning and by afternoon they were finished! To say that I was impressed would be an understatement.”


“This company saved my house! The installation of both the basement waterproofing system and my home generator were easy, fast and clean.  The yearly reminders on maintaining the systems are a huge plus, and don’t come with a huge price tag. I can’t recommend them enough!”


“After 2 or 3 incidents of flooding in our basement, I called Basement Technologies for an on-site inspection/estimate. They responded promptly and professionally and tiered their estimate which allowed me to choose an option that suited our needs. The installation took less than a day and was executed by a professional and friendly staff. The system has worked flawlessly and was well worth the cost. Yearly inspections have been scheduled and carried out professionally, especially our most recent performed by a talented and competent technician Mike.


“Had a service call yesterday – the tech was excellent and my system has worked well since it was installed a year ago.”


“I’ve purchased a variety of products and services from this company over the years. They’ve not only made me feel secure with their products, but with their annual maintenance and emergency phone line as well. This company has their bases covered. I recommend them to everyone with basement water problems.”


Basement technologies came over to replace one of my sump pumps. They arrived between the 2 hour window we agreed on. The service tech was courteous, prompt and cleaned up after himself. After being a customer for many years, I could not be happier with their service.


“I saw their booth at a home show and told them about my basement water problems. Shortly after, Paul came out and inspected the basement. He took his time, explained how the water was coming in, and showed me their solution. We went with their version of a french drain that goes into a sump pump. The guys that did the work, worked their butts off and I’m happy with it. Bottom line – no more water in my basement.”


“I had 1-800-Busy-Dog fix my basement in 2001 and am constantly reminded by my neighbors how lucky I am. They’ve had ongoing problems but I haven’t had water or moisture issues since installing their water trek wall system and sump pumps with back up batteries. About 3 years after the system was installed, I noticed that one of the backup batteries had died during a 2.5 day power outage and immediately called their service department. They didn’t have anyone available during normal business hours but ended up sending a tech that evening. The tech arrived with a new battery and replaced it free of charge for the inconvenience. I’ve been as impressed with their personal touch and attention to detail as I have been with their lasting solution to my basement water problems.”


“Our job took three days and on each of those days, someone from 1-800-Busy-Dog’s team checked in with us. The office called, then our sales rep called and then the production manager stopped by to make sure that we were happy and that all of our questions had been answered. I am amazed by the service we received and recommend them to everyone.”


We could see the water table simply by looking in the open sump. Most of the year the water pooled up into our basement. We saved our nickels and went with Basement Technologies. We had an issue late one evening, were more than willing to send a technician out but they were able to talk my husband through it. The battery backup system only lasts a certain number of hours.  When the power went out in our town for three days, of course the basement flooded again. Now they sell home generators. Brilliant. We only see them once a year during an annual service call and they’re always friendly and knowledgeable over the phone and in person.


“Jackie is one of the most professional and service oriented people I have ever had the pleasure of doing business with. She has always been responsive, true to her word and available. It is because of people like her and the overall professionalism displayed at Basement Technologies that I am a proud and loyal customer. Because of Jackie, my recent issue with batteries and pumps was resolved quickly and efficiently. And because of a small issue that occurred with the last inspection, they made good on their reputation by taking half off of my annual maintenance.”


“Basement Technologies saved my basement from being destroyed when my old sump pump went out during a recent snow melt. They recognized the urgency of my situation, sent a technician within a few hours, and started installing a new sump pump along with an interior drainage system the following morning. The sales rep met the installers to ensure that everyone was on the same page as to what the project entailed and the office checked in at the end of each day. The sales rep was kind enough to stop back after the project was completed to make sure I was comfortable with the new system and to answer miscellaneous questions that had popped in my head throughout the process. So far, the snow keeps melting and my basement is totally dry. These guys are awesome!”


“I selected Basement Technologies and couldn’t be more pleased. After hurricanes Irene and Sandy I despaired that my basement would ever be in the same shape again. But one call brought Dave to my house for a thorough and professional assessment. Within days a custom drainage system was installed, along with a life time guarantee. I could not recommend Basement Technologies enough.”


“I can’t say enough about the wonderful service I’ve received from everyone at Busy Dog. There’s an underground spring that runs under my house and when the water table rises, the water used to come up through the concrete floor. The pump runs non-stop which I am grateful for. The office staff and all the service technicians have been extremely polite and courteous. I can’t thank them enough. Basement Technologies is an absolute pleasure to do business with.”


“I had basement technologies install a new sump pump and basement drainage system in my basement and they were great to work with from start to finish. They thoroughly explained how the system works and I felt it was the best solution for my home. The installation team showed up right on time and they were extremely friendly and professional. They went over everything and explained exactly what they would be doing. When they finished they cleaned up much better than I would have expected them to. i was very happy with their service and would use them again.”


“I’ve been a customer for almost four years and couldn’t be happier with the system. From the product to the service, the experience has been flawless. After many rains and heavy snow melts my basement is dry as a bone.”


“I’ve used Basement Technologies for almost 10 years. They are always on time and do a professional job. When I had an issue they acknowledged the problem and fixed it right away. Their technicians are friendly and represent the company well.


“I had 3 companies come out and give me an estimate. One company told me they wouldn’t epoxy cracks unless I installed a complete system in the basement and even mentioned radon as a potential issue. Basement Technologies gave me 3 options, all with a guarantee. I moved forward with them and the job has been completed. After all the rain we’ve had over the past couple years there is no water in my basement.”


“The gentlemen that worked on the project were incredibly pleasant, neat, and explained everything once the job was completed.”


“I had the Basement Technologies sump pump installed and it looks really nice. The installation was done well and they called in extra help when needed to finish the project on schedule. I’m shocked at how quiet the sump pump is.”


“This company is top notch. They answered the phone and set me up for an estimate the day of my call. The design tech came immediately, told me what was wrong, and was able to get the job done quickly and for an excellent price. The crew was on time, clean and very professional. I recieved multiple calls and visits from the office and design technician during the job. MOST IMPORTANT – a chronic flooding problem appears to be fixed for good.”

"Basement Technologies has restored my faith in customer service."

Betsy M. Southborough, MA

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